Support

Last updated: 2 July 2026

Need help with Stompa? Contact us at contact@stompa.uk. We aim to reply within a few working days. Please include the email address on your Stompa account and a short description of the issue.

Common questions

Steps not syncing

• iPhone: Allow Stompa to read Steps in Settings → Health → Data Access → Stompa. Enable Background App Refresh for Stompa.
• Android: Install Health Connect, grant Stompa permission to read steps, and allow background access if prompted.
• Open Stompa and pull to refresh on Home or a group leaderboard.
• Step totals sync as daily aggregates — not live second-by-second counts.

Joining a group

• Use an invite link (stompa://join/… or stompa.uk/join/…).
• Or enter a join code and PIN from the group admin (Social → Join with code).
• Accept a group invite from a friend in your notifications inbox.

Friend requests and invites

• Incoming friend requests appear on the Social tab under Friends.
• Group invites from friends appear in your notifications (bell icon on Home).
• You cannot add yourself as a friend or invite yourself to a group.

Stompa Pro and billing

• Subscriptions are billed by Apple or Google, not directly by Stompa.
• Use Restore purchase on the Pro paywall if you changed devices.
• Use Manage on the Pro paywall to open store subscription settings.
• For refunds, contact Apple Support or Google Play support — store policies apply.

Notifications

• Enable notifications for Stompa in your device settings.
• If you have both Stompa and Stompa Dev installed, sign into one account per app to avoid duplicate alerts.

Delete your account

See our dedicated account deletion page for what is removed and how to delete from the Me tab.

Policies

• Privacy policy
• Terms of service
• Account deletion

Contact

Email: contact@stompa.uk
Website: stompa.uk